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It depends on what is written in the lease, but typically, the tenant pays the utilities. If this is thecase, then we advise that you call all necessary utility companies a week in advance in order tohave the utilities turned on or transferred into your name. A list of local utility vendors should begiven to you upon the signing of the lease. No keys will be given out until proof of utility transferhas occurred.

No, you cannot change the locks yourself. Re­keying the property without our permission is aserious lease violation. The lease specifically forbids the tenants from locking out the landlord.

All notices or requests by Tenant for rekeying, changing, installing, repairing, or replacingsecurity devices must be in writing.

No additional keys are to be cut for the property. If a key is damaged a fee for replacement maybe incurred. If a key is lost the tenant will be responsible for the cost of replacing the lock.

NO modifications may be made to the property without prior WRITTEN permission of the Landlord. This includes installation of cable TV, security systems, light fixtures, trees, bushes, painting, wallpapering, or anything of the like.

Deposit(s) are due within 24 hours upon approval to take the home off the market. Until the deposit is paid, the home will remain on the market for other people to apply. If the Deposit(s) are not paid within 24 hours of approval we will rent the property to the next qualified applicant.

Each property is individually owned and the decision will be up to the landlord.

The application will normally receive a decision within 2­3 business days once the application is received, any fees paid, and all the supporting documentation reviewed. Occasionally there may be delays in receiving responses from third parties while verifying your documentation.

Your monthly income should be a minimum of 3 times the monthly rental rate and verified by the employer through pay stubs, tax returns, and/or bank statements. Self­employed income may also be verified with a prepared financial statement or bank statement for the last 6 months. Your employment history should reflect at least 6 months with your current employer. Transfers or relocations must have correspondence showing an accepted job offer.

Yes. Rent is due on the 1st of each month. Rent not received by the 4th of each month will incur a late fee equivalent to 10% of the monthly rent.

Generally you are not allowed a pet or an additional pet after you move in. For more information, please refer to your rental agreement or contact your property manager

Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re­write fee, as well as the procedures for handling the security deposit.

The Tenant must give the landlord at least 30 days WRITTEN notice of intent to vacate. Notice can be brought by our office, faxed, or sent via email to your Property Coordinator. Verbal notice is insufficient for any reason. Upon receipt of the notice, your Property Coordinator will send you a Move Out Procedures Form to inform you of specific responsibilities before vacating and to discuss the showing instructions to prospective tenants during your remaining time in the property. If you have not heard from us within 48hrs of sending the notice, contact us immediately as we did not receive it.

We have 30 days from the date of the move out check and end of tenancy inventory to provide you with an accounting and/or refund of your Security Deposit

We define an EMERGENCY as a situation which presents a health and safety danger to people or property.

There are few emergencies. However, should you have a maintenance emergency you can call our office 24 hours a day at 333­2292. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. (Examples of emergencies are flooding, heater not working, fire, gas odors, etc.) NOTE: Non­emergency calls will be handled the next business day. We prefer all maintenance requests to be in writing on your tenant portal, with the exceptions of emergencies. For fire, medical, or natural disasters, call 911 first!

Maintenance personnel are not employees of our company, therefore we do not control their work hours. Please advise us if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner.

We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpet should be shampooed. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. We ask that all damages be repaired by a licensed contractor.

When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re­lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to Caya for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re­leasing of the property. (Cleaning , carpet cleaning etc…)Please call your Property Manager for more information.

Rent from all residents is due in our Caya Property office on the 1st day of each month. If rent is not received by the 4th of the month, the tenant is contacted immediately. Late rent & a process server fee will be associated with all late rental payments, the amount of the late rent is stipulated in your lease. If rent is not received after you are notified, we serve a 3­ Day Notice to Pay Rent or Quit by a Professional Process Server. The final step is to begin the property recovery process through the proper legal channels.

We understand things do not always go as planned. Please contact our office as early as possible so that we may adjust the date available for prospective tenants. Be prepared to pay prorated rent in advance for the extra days you plan to remain in the property. If we already leased the property to new tenants or the owner is scheduled to move in, we may not be able to extend your lease. Then you will need to be out of the property on you original move out date.

If the contractor we send to the property tells us the need for maintenance is due to yournegligence, abuse, or something easily remedied like a GFI switch or circuit breaker tripped, orgarbage disposal not re­set, you will be billed for it. Failure to pay the bill will result in anoutstanding balance on your account, which will need to be paid with your next rental payment,or sooner.

A few examples of misuse include, clogged plumbing due to items dropped in the toilet (toys,brushes, diapers, napkins, any personal items) or a jammed garbage disposal. The plumbingrepair cost will be your responsibility. This is not considered equipment failure and you shoulddo everything you can to handle these issues yourself. Unless the contractor indicates it was notcaused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume theproblem was caused by misuse, and not by a defect of the property. Clogged plumbing is yourresponsibility. Damages caused by abuse or misuse will always be charged to you.Maintenance Charge­Backs The resident is required to promptly notify Hampton & Hampton ofall needed repairs. Failure to inform Caya Property of water leaks or any condition that result indamage to the property will cause resident to be held liable for the cost of repair of subsequentdamage!

Typically, our staff can show property Monday­Friday from 9:00am to 6:30pm and on Weekends by appointment. All showings are by appointment In order to book an appointment, please call our office at 333­2292.

It depends on how the lease reads, but most residential leases dictate that the landlord is responsible for the roof, electrical, plumbing, heating/cooling and appliances. When in doubt, you are welcome to call our office to ask. Unless directed otherwise, you should put all maintenance requests in writing on your tenant portal from our website. If you or your guests have caused any damage, this will be at your expense. All Lockout costs are the tenant's responsibility. Residents are responsible for the monthly changing of the air conditioning/heating filters, and replacing smoke detector batteries when needed. You should change your smoke alarm batteries at least twice each year or more frequently as needed. All light bulbs also need to be maintained by the residents. In certain situations, proper yard maintenance and watering may be required by you. If you are not sure of your responsibilities as a resident, please refer to your lease, the tenant handbook or feel free to call us.

Property management IS our business. Our property managers are local and treat your home with the utmost care. We work hard to ensure you receive the best results from your investment. We strive to be the best at what we do. You will experience the best at Caya Property!

Tenant screening is paramount to us! All adult occupants are required to complete our rental application. We conduct thorough background checks on our applicants including rental history. We also require 3 most recent pay stubs for income (except when the YTD gross salary is on 1 pay stub) and employment verification as well as copies of photo IDs. With our thorough screening process and stringent requirements we greatly reduce the possibility of non­payment by a tenant. We will deny an applicant if they do not meet the requirements. We maintain these strict underwriting guidelines to reduce our homeowner’s risk of possible default by the tenant.

We are a 99% paperless office. We’re able to execute lease agreements, management agreements and other documentation safely and securely to anyone in the world within minutes. This cuts down on time, waste and makes it easy for us to provide documentation to our owners and tenants quickly and easily.

We aggressively market your home with a professional yard sign and an online listing featured on our website and other relevant websites and social media and in print. We take up to 25 photos of your home and are now investing in digital video tours of all our homes. We will be able to walk the potential tenant through your house without them having to walk in the door! This is a great tool for those who are not local and need to rent sight unseen. Working with a management company and having extensive media enables us to rent to many out of town clients.

Owner funds are disbursed quickly. We disburse on or about the 15th of each month. You receive your funds via secure direct deposit. Statements are emailed every months and accessible via the online Owner portal.

Our management software is second to none. It keeps owners and tenants informed of their account status via our online owner and tenant portals. Owners can see items such as their live balance, when the tenant paid rent, and the cost and description of bills. Stay on top of your property with our powerful alerts feature that will immediately notify an owner if a work order has been created, if a lease is up for renewal, if a tenant gives notice and much more!

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